A few of the people and families we’ve had the privilege to support. Names and details shared with permission.
Story one · Dementia & 24/7 support
Dave’s story
David Rattew, known fondly as Dave, was one of our valued clients who we had the privilege of supporting throughout his care journey. Our involvement began with small, daily care calls — providing reassurance, companionship, and regular check-ins to support his independence at home.
From the very beginning, Dave was always encouraged to remain active and connected to his community. Our carers supported him with regular outings and walks, helping him to stay fit, healthy, and engaged with the world around him.
Following a fall, Dave’s dementia progressed significantly, and his needs became more complex. In response, we adapted quickly, introducing 24/7 support to ensure his safety, wellbeing and quality of life remained our priority.
Some of our carers even brought their own dogs along during visits, which provided comfort, joy, and a sense of connection.
Dave was a passionate dog lover, and we made sure this remained a central part of his care. Our staff regularly supported him with outings — including shopping trips, picnics, and visits to Hillbrae Dogs Home, where he enjoyed walking dogs. We found that spending time with dogs had a remarkable calming effect on Dave, particularly during moments of heightened or challenging behaviour. 🐾
Throughout our time supporting Dave, we worked closely with his family, maintaining open communication and ensuring they felt involved and reassured every step of the way. As Dave’s needs continued to increase, the time eventually came for him to transition into full-time residential care. While this marked the end of our direct support, we were proud to have played a part in helping him remain at home for as long as possible — surrounded by compassion, dignity, and the things he loved most.
Story two · Consistent support & family respite
Ryan’s story
Ryan is supported by a consistent and familiar routine, with one dedicated support worker — Tom — providing him with 12 hours of care each week. This continuity has helped build a trusting, positive relationship which is important for his wellbeing.
Due to his mum’s ongoing health condition, she’s required to attend hospital appointments several times throughout the week. During these times, Tom steps in to support Ryan at home, ensuring he continues to feel safe, comfortable and engaged in his usual activities.
Ryan has a clear interest in sticker books, which he greatly enjoys. Tom actively supports him with this hobby, using it as a meaningful and calming activity that Ryan can focus on. In addition to time spent at home, Tom also supports Ryan to access the community, helping him maintain a connection with the world around him.
Tom places a strong emphasis on encouraging Ryan to stay active. One of the activities they both enjoy together is gardening 🌱 — providing Ryan with both physical activity and a real sense of achievement.
Story three · Complex needs & overnight support
Paul’s story
Paul is a valued client with complex support needs who benefits from consistent, person-centred care. At times, Paul may express himself in ways that can appear challenging — but staff understand this is part of how he communicates, and respond with patience, empathy and reassurance to help him feel safe and supported.
Paul lives with his nephew, Jordan, who plays a central role in his day-to-day life as his main family carer. As Paul’s needs increased, balancing this level of care alongside working from home became increasingly difficult. The introduction of a consistent support team has made a significant difference, ensuring Paul receives structured daily support while giving Jordan confidence that his needs are being met.
Spending time out in the community is an important part of Paul’s routine and something he greatly enjoys. He particularly likes sitting and watching cars go by, visiting local cafés such as Sofia’s in Wellington and cafés around Telford town centre, and taking trips on the train. ☕🚆 These familiar outings provide comfort, enjoyment and valuable structure to his week.
With the introduction of overnight support, Paul is now cared for whenever he wakes — allowing Jordan to sleep more consistently.
Previously, Paul would wake several times during the night, which had a significant impact on Jordan’s ability to rest. While there have been challenges along the way, close collaboration between Jordan and the support team — alongside a genuinely person-centred approach — has helped build a strong and effective support arrangement. Paul’s care is now running very well, with a consistent team in place that supports both his wellbeing and independence at home.
Story four · Independence & companionship
Gerrard’s story
Gerrard was an extraordinary man whose life was shaped by adventure, independence, and a deep sense of self. In his younger years, he sailed across the world ⛵ — collecting not just miles but memories. Stories rich with experience, resilience and curiosity, which he carried with him throughout his life and shared in a way that left a lasting impression on everyone who had the privilege of knowing him.
Fiercely independent, Gerrard valued his autonomy above all else. As time went on and his needs began to change, his daughter Liz — who lived some distance away — wanted to ensure her father was supported in a way that respected who he was. What she didn’t want was for him to feel like he was being ‘looked after’ in a clinical or impersonal way. Gerrard himself was clear: he didn’t want ‘carers’.
With a small, dedicated team focused on truly person-centred support, a different approach was possible. It wasn’t about stepping in and taking over; it was about walking alongside Gerrard, understanding his world, and fitting into it naturally. Over time, he allowed Emma, one of the support workers, into his life.
Emma became far more than a carer — she was a companion. Gerrard was incredibly fond of her, and that connection became a vital part of his daily life.
As dementia began to affect Gerrard, he would sometimes forget everyday essentials like his phone, keys or wallet when heading out. Emma gently supported him in a way that preserved his dignity, accompanying him into the community as a friend rather than someone overseeing him. Together, they built a strong and genuine bond.
Emma checked in with him every day, making sure he had what he needed while respecting his independence. Through this relationship, Gerrard was able to continue living life on his own terms — remaining at home, maintaining his routines, and holding onto his sense of self.
His story is a powerful reminder of the importance of person-centred care, dignity, and the profound impact of genuine human connection.
Sadly, Gerrard recently passed away. He will be remembered not only for the life he lived but for the spirit with which he lived it. 🦋
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